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AI should expand insurers capacity, not just cut costs
mea Platform CEO Martin Henley said the company has processed $450 billion in gross written premium since inception, arguing AI can reduce operational drag and support more business without adding headcount.
Reinsurance News reports that Martin Henley, CEO of mea Platform, urged reinsurers and insurers to treat artificial intelligence as a capacity creator rather than only a cost-cutting tool.
In remarks ahead of the annual Rendez-Vous de Septembre in Monte Carlo, Henley said AI aimed at cost savings can deliver savings, but scaling value requires models that let firms process more submissions without increasing headcount, improve broker turnaround times, and ultimately write more business.
Henley said the industry has historically scaled through people and volume, while today it can use a digital workforce to execute repeatable work and apply controls. He argued that this changes the operating model, freeing brokers and underwriters to focus on risk selection, pricing judgment, and client relationships.
He also pointed to a shift in AI discussions over the past year, from whether AI could perform insurance work to how firms can achieve ROI. Henley described agency-focused AI built for insurance as capable of owning entire processes, from submission intake through to bound policy or from first notice to settlement, rather than being limited to narrow steps.