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Workers’ comp survey highlights focus on injured worker experience
A Healthesystems survey of professionals at the National Comp conference in Nashville in 2025 found injured worker experience, claims streamlining, and data-driven decision-making among the top priorities as AI and analytics gain attention.
Healthesystems surveyed workers’ compensation professionals at the National Comp conference in Nashville in 2025, and the results point to an industry balancing long-standing claims priorities with fast-moving technology adoption, according to Risk & Insurance.
The survey highlighted improving the injured worker experience as a leading focus, alongside efforts to streamline claims operations to improve efficiency and better manage complex cases that include patient comorbid factors.
Respondents also emphasized data-driven decision-making, saying leveraging analytics and actionable insights is increasingly important for identifying trends, flagging risk factors early, and guiding smarter interventions as claims grow more complex, including cases involving comorbidities, mental health considerations, or prolonged recovery.
Looking ahead, the survey indicates interest in expanding whole-person care and integrating behavioral health considerations into claims management, while reflecting a cautious approach to the pace and implications of emerging technologies such as artificial intelligence.