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Bodily injury claims teams see leakage from inconsistent demand evaluation
Risk & Insurance says webinars highlight how plaintiff demand tactics and weak demand governance can lead to overpayment, missed negotiation leverage, and litigation escalation.
Risk & Insurance is hosting a webinar focused on why bodily injury claims teams can end up overpaying even when they have strong claims talent, pointing to inconsistent demand evaluation as a key driver of financial leakage.
The session, featuring Dan Zemel and Mike Fricke, outlines how overpayment during demand evaluation can produce downstream effects including leakage, missed negotiation leverage, and litigation escalation, even when adjusters are equally skilled on paper.
It also explores why the same demand can be reviewed differently by two adjusters, and the ripple effect that can follow from getting the assessment wrong.
The webinar agenda further describes how leading organizations use demand evaluation governance to standardize demand review, reinforce best practices, and improve decision quality across adjusters with different levels of experience.