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AI decision tools aim to change how commercial deals are underwritten
Diald, an AI-powered decision intelligence platform, is built to help CRE teams spot deal risks earlier in the underwriting process.
Commercial Observer discusses the case for using AI in commercial real estate underwriting, spotlighting Diald and its founder and CEO, Steven Song.
The conversation centers on why CRE decisions still rely heavily on human judgment, including risks that do not fit neatly into standard models. Song describes how Diald is intended to add an AI layer to the underwriting workflow, with an emphasis on improving the questions analysts ask and reducing the chance of proceeding with flawed deals.
Song also outlines where general purpose AI may fall short for underwriting, and how AI can shift analyst work rather than fully replace it. The interview frames AI as a tool for better early screening and decision support, while maintaining that local signals and certain judgment elements remain important for investors.