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Mavrix launches Millie, an AI platform for insurance workflows

Millie supports quote-to-bind, policy servicing, renewal preparation, and follow-ups, while leaving underwriting and claims decisions to licensed agents and carriers.

Reported · Written up by our desk · Industry & Deals

Mavrix Insurance Services has launched Millie, a proprietary AI platform built to support insurance agents, service teams, and insureds, covering workflows from intake through quote-to-bind, policy servicing, renewal preparation, and follow-ups, according to Coverager.

The platform also includes a guided quoting experience for personal and commercial insurance, along with a self-service policy management portal for customers.

Millie is designed not to make underwriting or claims decisions, which remain with licensed agents and carriers, while Mavrix positions the system as a way to streamline the brokerage’s operations.

Coverager also noted that Millie was developed in partnership with AI development firm Crux, and that Mavrix, a centralized brokerage born out of Heffernan Group, handles account servicing, carrier management, and administrative functions for independent agents across personal, commercial, and employee benefits insurance.

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