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Mortgage leaders shift from AI adoption to redesigning operating models
Moder says nearly four out of five organizations already use AI in at least one business function, and execution now depends on connecting data and workflows end to end.
Mortgage leaders are moving past the question of whether to adopt AI, focusing instead on how to redesign operating models so intelligence can translate into measurable business value, according to HousingWire.
HousingWire reports that Bonnie Chong, Executive Vice President of AI and Shared Services at Moder, said AI is already mainstream, citing McKinsey’s 2025 Global Survey on AI that found 78% of organizations use AI in at least one business function, up from 55% in 2023.
Chong argued that legacy technology, siloed data, fragmented workflows, and disconnected vendors continue to slow operations and raise costs, and that isolated automation often fails to address where friction occurs, where handoffs break down, and where data is duplicated.
HousingWire describes her vision of a next-generation mortgage operation where systems communicate, data flows seamlessly from origination through servicing, and decisions happen in real time to deliver a single connected journey for borrowers.