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AI is reshaping insurance claims, with adjusters still playing a key role
The president of Cotality’s global insurance solutions business says AI is moving claims work toward dashboards and direct processing, while keeping people at the center.
Insurance Business says AI is transforming how insurers handle claims, while emphasizing that the process should remain people-focused.
In an interview, Garret Gray, president of global insurance solutions at Cotality, discusses how AI can change the claims workflow and why he argues that adjusters and homeowners should not be treated as middlemen.
Gray also points to the role of technology for claims operations, highlighting “powerful dashboards and industry insights” tied to IB+ Data Hub.
Insurance Business adds that Cotality was named a five star global technology and service provider.