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Communication and perceived unfairness can drive workers' comp disputes

The article argues that improving recovery communication and perceived fairness could reduce litigation and avoid unnecessary claim costs without lowering net benefits for injured workers.

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Risk & Insurance says a commonly held belief is that workplace-injury attorneys increase compensation, but the outlet argues that research increasingly points to litigation itself as not the primary driver of medical or financial outcomes.

The piece describes a proposed cascade in workers' comp cases, where injury leads to communication problems, which can create perceived unfairness, then disputes, followed by attorney involvement and higher settlement outcomes.

According to the article, interventions that improve communication and perceived fairness during recovery may reduce litigation and unnecessary claim costs while keeping net medical or financial benefits for injured workers intact.

Risk & Insurance notes the focus is on recovery support and information, not changes in the injury treatment itself, saying studies reviewed ensured the same treatment was delivered for the same specific injury regardless of whether litigation occurred.

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