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Liberty Mutual spotlights AI and data use in workers' comp claims
The CPCU Society’s two-day Nashville leadership conference includes discussion of using workers' compensation data, AI, and provider insights to improve patient care and manage medical costs.
Liberty Mutual Insurance is highlighting how technology and data are being used to address rising complexity in workers' compensation claims, ahead of the CPCU Society’s annual two-day leadership conference in Nashville, according to an event-linked sponsored post dated September 9, 2026.
The post notes that while workers’ compensation claim frequency has trended downward over time, claims professionals say their jobs have not become easier, citing more information sources and greater case complexity.
It points to multiple drivers of that complexity, including more specialized medical care, evolving regulations, expanded provider networks, behavioral health considerations, and increasing documentation requirements.
The sponsored material also quotes CorVel’s Ryan Murphy, Vice President, Product, Enterprise Claims, saying claim professionals are expected to manage more information faster and make on-the-spot decisions, with delays and missed opportunities potentially prolonging claim duration and increasing costs.