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AI can speed up claims and underwriting by organizing information
Accenture research cited by Coverager says underwriters spend 40% of their time on non-core administrative tasks.
The insurance industry has long sought to cut the friction that slows underwriting, claims, and servicing, and the current focus is on how faster access to information can help the people making day-to-day coverage decisions, according to Coverager.
Coverager says underwriters and adjusters often need to collect and piece together details from many places, including submission documents, emails, and policy and claims systems, and that AI agents can help summarize what matters, surface relevant details, and guide users toward the next best action with human oversight.
Coverager also highlights a view from Vertafore product management VP Vijay Muniswamy that underwriting work can involve navigating multiple documents and systems to understand context and determine what matters before applying expertise to the risk.
The story cites Accenture research estimating that underwriters spend 40% of their time on non-core and administrative activities, framing that inefficiency as an opportunity for automation.