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Stockton Mortgage appoints Christy Soukhamneut as strategy and innovation officer
The new chief strategy and innovation officer will evaluate technology investments and focus on process simplification and efficiency as the company targets long term growth amid regulatory and AI shifts.
HousingWire reports that Stockton Mortgage has appointed mortgage industry veteran Christy Soukhamneut as chief strategy and innovation officer to lead an operational transformation. The company said her role is geared toward evaluating technology investments and improving the customer experience as it positions for long term growth in a rapidly changing mortgage market.
Soukhamneut brings more than 20 years of executive leadership experience across independent mortgage banks, banks, and credit unions, with prior roles at University Federal Credit Union, Texas Capital Bank, and Flagstar Bank. She continues to serve as a principal and senior advisor with STRATMOR Group, advising mortgage and technology companies on strategic growth, operational transformation, and innovation.
In her new position, Stockton Mortgage said she will partner with company leaders to strengthen collaboration, simplify processes, and improve efficiency while driving innovation. She will also take a “methodical” approach with vendors and review the company’s underlying assumptions about how it operates, with an emphasis on data driven decisions.
In an interview, Soukhamneut pointed to accelerating change in the industry, including regulatory changes and new AI developments, alongside what she described as a lock in effect. She said some firms may discuss these trends, but are not necessarily taking action, and she framed her mission as reimagining past problems and decisions to better serve customers.