Insurance
Home›Insurance›Industry & Deals›Chubb CEO says AI token costs are small versus efficie…
Chubb CEO says AI token costs are small versus efficiency gains
Evan Greenberg said Chubb tracks token costs within its expense framework, and that they remain a minor share of the hard dollar benefits from AI deployments.
Chubb CEO Evan Greenberg said the insurer’s costs tied to AI token usage are only a minor fraction of the efficiencies and improvements the company is getting from the technology.
Speaking during Chubb Limited’s Q2 2026 earnings call, Greenberg addressed a broader concern that rising AI expenses, including the price companies pay for AI “tokens,” could offset productivity gains.
He said the concern does not fully apply to Chubb’s experience, arguing that token usage in large amounts is more characteristic of AI and tech companies, while Chubb’s token costs fit within its existing economic model for measuring expenses.
Greenberg also pointed to industry movement away from large foundation models toward cheaper open-weight and open-source approaches as capabilities improve, while noting that Chubb measures token costs in hard dollars as part of its broader expense management.