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Allstate opens claims training campus in Dallas

The 33,000-square-foot Allstate Claims University is built for the insurer’s 23,000 claims professionals, who handle about 8.5 million claims annually.

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Allstate has opened Allstate Claims University, a 33,000-square-foot training campus in Dallas designed to train the insurer’s 23,000 claims professionals, who handle about 8.5 million claims annually, according to Coverager.

The campus includes a Property Lab with two full-scale, two-story homes that recreate damage from water, fire, wind, hail and structural events, including damage hidden behind walls, ceilings and floors. It also features an Auto Lab with nearly 30 electric, hybrid and conventional vehicles selected using insights from more than 3.5 million claims data points.

Allstate said claims staff will receive hands-on training for collision and storm related situations, including repairs involving airbags, cameras, sensors and advanced driver-assistance systems. The company said the goal is to improve damage assessments and better prepare teams for more complex homes, vehicles and repair technologies, adding that the investment is intended to help customers get expert guidance after accidents or storms.

Coverager reports the workflow is not yet ready for commercial use at large scales, but Allstate said its research could help prepare the process for potential use of quantum computing as hardware improves. Allstate also cited executive vice president and chief claims officer Mike Fiato, who said the effort focuses on developing claims expertise to better support customers during high-stakes moments.

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