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IBM study finds workers and HR see critical thinking eroding with AI
The survey of 1,500 CHROs and 8,800 employees found 80.0% of enterprises have reskilling roadmaps, but 46.0% do not involve CHROs when setting AI strategy.
Artificial intelligence adoption is being linked to a decline in critical thinking skills in the workplace, according to an IBM report cited by Insurance Business. The research surveyed 1,500 chief human resources officers and 8,800 employees worldwide.
The study found 71.0% of CHROs say the ability to supervise, validate, and override AI outputs is the most essential workforce skill, but only 38.0% of employees agree. Separately, 60.0% of employees said AI is eroding their skills, with critical thinking cited most often as declining.
Enterprises are not ignoring the skills issue entirely, the report said, with 80.0% having a reskilling roadmap in place. But the study distinguishes reskilling, which addresses skill gaps, from skill erosion, where existing capabilities fade as AI takes over more of the thinking work.
The report also highlighted governance gaps in AI decision-making, with 46.0% of organizations not involving the CHRO when AI strategy is defined. It said employee confidence in AI-enabled decisions rose in 63.0% of organizations where CHROs shared responsibility for which decisions stay human-led, versus 19.0% where they did not.