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Insurers are using AI widely, but trust gaps remain
Insurance Business reports on an interview with Adaptive Insurance CEO and co-founder Michael Gulla, saying AI is being used broadly across the industry but that many insurers still do not fully trust it.
In the discussion, Gulla describes AI and connected data being applied in areas such as underwriting and claims, while acknowledging uncertainty about what is practical versus what is hype.
The outlet also highlights that the interview points to lagging parts of integration, with barriers tied to corporate governance, AI and compliance, and broader trust in the tools as insurers try to incorporate them into operations.
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Insurance BusinessWhy insurers don't fully trust AI yet