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PPL launches Service Benchmarks dashboard for insurance response times

The offering lets carriers compare their own response time for firm orders and endorsements against a market average, with targets tied to top quartile performance.

Reported · Written up by our desk · Industry & Deals

PPL has launched Service Benchmarks, a new market intelligence offering designed to track insurance service delivery performance against a benchmark, with development supported by early-adopter market firms including AXA XL, according to Reinsurance News.

The platform is built around PPL data to provide carriers with insight into their own response time for firm orders and endorsements, then contextualizes those results versus the market average.

PPL said the interactive dashboard is intended for management teams looking for objective measures of service performance, including an understanding of the responsiveness needed to reach top quartile performance.

AXA XL said the tool provides management information it can use to support operational and service excellence, and that it helped shape the underwriting response dashboard during design and delivery.

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