Real Estate
Home›Real Estate›Industry›Zillow faces renewed RESPA claims in amended Taylor an…
Zillow faces renewed RESPA claims in amended Taylor and Armstrong case
The amended complaint cites a study estimating Zillow Home Loans borrowers paid about $2,881 more per comparable loan, totaling $31.6 million.
Plaintiffs filed a third amended complaint in the combined Taylor and Armstrong lawsuit, reviving claims under the Real Estate Settlement Procedures Act and the Washington Consumer Protection Act against Zillow. The allegations center on the claim that Zillow tied buyer leads to referrals to Zillow Home Loans through its Flex and Premier Agent programs.
HousingWire reports the filing was submitted after a judge granted Zillow’s motion to dismiss in late July and allowed the plaintiffs to amend if they wanted to continue. According to the complaint, a cited study estimates borrowers paid about $2,881 more per comparable loan, or $31.6 million total.
The lawsuit also alleges Zillow used its agent programs to steer homebuyers to Zillow’s mortgage arm for pre-approvals, and that agents sending more clients received extra or higher-quality leads. The complaint further states that the tighter version of the case narrowed the set of named plaintiffs to five: Araba Armstrong, David Liao, Furgus Wilson, Brandon Daugherty, and Rebecca Robbins.
Earlier versions of the case included claims that Zillow pressured agents to steer buyers toward Zillow Home Loans, and the litigation was consolidated in December 2025 with the Armstrong suit. The most recent complaint reduces the plaintiffs and, HousingWire notes, reflects changes to the parties and claim set across prior amendments.